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Thomas Cook India augments its presence in Uttar Pradesh

Thomas Cook’s strategic omnichannel model offers extensive touchpoints to customers.

Mumbai, India – Thomas Cook (India) Ltd., India’s leading omnichannel travel services company, inaugurated a new Gold Circle Partner (franchise) outlet in Agra to capitalise on the strong and growing travel opportunity from the region. This expansion augments Thomas Cook India’s distribution and reach in Uttar Pradesh, including Agra, to 10 consumer access centres: 2 owned branch and 8 Gold Circle Partner (franchise) outlets. In addition to serving Agra, the outlet will also serve as a hub for nearby business and residential areas of Jhansi, Firozabad, Aligarh and Mathura.

In the new age of travel, customers are understandably seeking the guidance and reassurance of holiday experts and Thomas Cook India’s internal survey reiterates the same, with a significant 77% of respondents stating that they require guidance from a holiday expert. To help customers with their travel plans and requirements, Thomas Cook India has opened a Gold Circle Partner (franchise) outlet in Agra.

Thomas Cook’s strategic omnichannel model offers extensive touchpoints to customers: India’s largest retail holiday network and B2B distribution (across its owned stores, Partner franchise outlets and Preferred Sales Agents) coupled with the Companies’ website, call centres, Holiday app and Virtual Holiday store.

Additionally, to strengthen customer confidence in travel, Thomas Cook’s “TravShield” is India’s only safety commitment – with only vaccinated staff and co-passengers among many other precautions, building on their “Assured” travel safety protocols – developed in association with Apollo Clinics.
TravShield & Assured together, ensure best in class safety and protection for travellers in the post-Covid era, covering every distribution, delivery and partner touch point in the travel ecosystem.

With strong pent-up demand, easing of restrictions and resumption of commercial aviation driving positive consumer sentiment, consumers from Agra are displaying a strong travel desire for both domestic and international destinations. Favourite Indian locales include: Goa, Andamans, Kashmir, Leh-Ladakh, Uttarakhand, Himachal Pradesh, Kerala and the North East. Spiritual tourism has been witnessing an uptick and favourites include Char Dham and Amarnath Yatra. Closer to home international destinations like Maldives, Thailand, Singapore, Malaysia, Indonesia, Dubai-Abu Dhabi, Mauritius and Nepal are driving demand. Additionally, long/mid-haul favourites include Switzerland, France, Canada, UK, Turkey, Egypt, Australia and USA (for visa holding customers).

Key segments driving growth from Agra include families, couples, millennials/young professionals, groups of friends, seniors, local trade associations and business travellers. Culture and heritage, adventure/outdoor, and spa/wellness are the top preferred holiday options for consumers from Agra.

Thomas Cook’s Gold Circle Partner outlet at Agra, offers consumers end-to-end travel solutions with a wide range of travel and travel related services, including: International & Domestic Holidays (Group Tours, Personalised holidays, Cruises, etc.), Value Added Services like Travel Insurance; Visa Services, etc.

Mr. Rajeev Kale, President & Country Head – Holidays, MICE, Visa, Thomas Cook (India) Limited said, “Agra is a strong growth market for us at Thomas Cook India, and we are seeing a strong travel desire from the region. We are hence delighted to announce the opening of our Gold Circle Partner franchise outlet at Sanjay Place, a prime commercial hub, for better customer accessibility. We intend to accelerate demand while supporting our customers across segments including families, couples, group of friends/young professionals, business travellers, local trade associations and more.”

He added, “Our Gold Circle Partner, Mr. Akash Deep brings over 12 years of travel and tourism expertise. His extensive network will strengthen Thomas Cook India’s presence in this growing market. We extend a warm welcome to our Agra based customers. We have just launched exciting offers and discounts for the summer vacation season and our travel experts at our new outlet look forward to assisting customers from Agra – to plan their much-awaited holidays for 2022.”

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