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NBTA report

The impact on business travel of the two recent security incidents in Asia

The National Business Travel Association (NBTA) –the leading association for the corporate travel industry- published results of a survey examining the impact on business travel of two recent security incidents in Asia:  the terrorist attacks in Mumbai, India and the airport closures due to protests in Bangkok, Thailand. The report is based on a survey conducted the week after those events took place, which garnered 191 responses from corporate travel buyers…

The National Business Travel Association (NBTA) –the leading association for the corporate travel industry- published results of a survey examining the impact on business travel of two recent security incidents in Asia:  the terrorist attacks in Mumbai, India and the airport closures due to protests in Bangkok, Thailand. The report is based on a survey conducted the week after those events took place, which garnered 191 responses from corporate travel buyers.

Key findings of the report are as follows:
Mumbai
* 15% of travel management professionals polled had travelers or local employees directly affected in Mumbai.
* An additional 29% had travelers or employees on location who were not directly affected by the attacks.
* Nearly 9 in 10 respondents were able to utilize traveler tracking systems to locate affected employees and were able to contact them after the crisis in Mumbai.
* 42% of respondents expect a decline in their companies’ travel volumes to Mumbai, and 39% see a reduction to the rest of India.

Bangkok
* 32% of respondents indicated that they had travelers flying to, from or connecting in Bangkok during the days when the two international airports in the city were closed by invading protesters.
* 85% were able to locate and contact travelers affected in Bangkok utilizing their traveler tracking systems, and make alternative arrangements for them.
* 34% of those surveyed expect a decline in their companies’ travel to Bangkok and Thailand.

NBTA President & CEO, Kevin Maguire, CCTE, GLP, said, “The horrific attacks in Mumbai and the protests that closed major airports in Bangkok highlighted why it is so important for companies to have sophisticated travel management programs with risk management capabilities. In both incidents, the vast majority of companies were equipped to quickly identify and contact the travelers who may have been impacted. As business continues to globalize, travel risk increases, making travel management increasingly essential to meeting strategic goals.”

The report points to several expected changes in how corporations manage travel as a result of these incidents:
* Greater emphasis on the importance of a well-managed travel program that is proactive and respected by travelers and upper management
o More proactive travel managers and more informed travelers through safety training and additional safety communications
* Increased value, importance and funding of a robust travel risk management program
* Closer working relationship between travel managers and other risk management professionals within a company
* Increased focus on hotel security and safety during the sourcing process.

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Tatiana is the news co-ordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes to monitor the hundrends of news sources of TravelDailyNews Media Network and skim the most important according to our strategy. She holds a Bachelor degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.

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