Now available globally, clients can change flights online quickly and with confidence
SINGAPORE – Egencia, a leading global travel management company (TMC), announced the availability of post-ticketing online air exchange for all its clients. It is the only TMC to offer this functionality at a scale that covers travellers from all types of companies globally. Travellers can now change flights themselves on either desktop or mobile after they book, with instant visibility on any potential fare changes and penalties. Modifications are quick and easy, and Egencia gives travellers access to all the information needed to make the right choice.
The 4th edition, Egencia Business Travel and Technology survey found that half (50 percent) of business travellers prefer to self-serve versus having to call someone to manage their travel, unless they are experiencing a problem. With online air exchange, travellers have the choice to either make changes to their trips on their own, or with help from an Egencia travel consultant.
“Egencia aspires to meet its clients where they are and to deliver exceptional service where they expect it. When plans change, travellers turn to their devices – desktop or mobile – to find a solution. We make it easy for them to rebook the flight they need to close that deal, or make it home for the weekend,” says Michael Gulmann, Chief Product Officer of Egencia.
In addition to the cost of changing a ticket, mobile and desktop users can also see available flight times within the same cabin class. The payment and previous seat preferences are automatically applied to new flights, eliminating those extra steps and making the overall process as effortless as possible. This design leads to a rate of touchless automation of over 80 percent for the new online exchange process.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
