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Ctrip refunds customers impacted by earthquake and massive tsunamis

Ctrip.com International,Ltd, consolidator of hotel accommodations and airline tickets in China, announced the Company will unconditionally refund its customers…

Ctrip.com International,Ltd, consolidator of hotel accommodations and airline tickets in China, announced the Company will unconditionally refund its customers impacted by the earthquake and the ensuing tsunamis.

On December 26, the world`s most powerful and disastrous earthquake in more than 40 years struck under the Indian Ocean off the west coast of Sumatra, triggering deadly tsunamis that obliterated costal areas in more than seven countries in South and Southeast Asia, causing devastating loss of lives and properties, and severely impairing local tourism.

In the aftermath of the disaster, James Liang, Chairman and CEO, expressed sympathy for the victims and concern for Ctrip`s impacted customers. He said, “to ensure that our customers` interests are protected and their losses are compensated, Ctrip is honoring our commitment to our customers by issuing a full refund to affected customers“. Customers who purchased Ctrip`s vacation package products and subsequently traveled to tsunami-hit destinations, including Maldives and Phuket, during the disaster are entitled to a full refund. Furthermore, customers who have already made bookings to tsunami-hit destinations but have yet to initiate travel may cancel their trips and receive full refund.

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