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Aerosvit to enhance customer service with Amadeus technology

Amadeus and Aerosvit Airlines, the Ukrainian carrier, have signed an agreement by which the airline’s legacy passenger service system will be replaced with the new generation technology…

Amadeus and Aerosvit Airlines, the Ukrainian carrier, have signed an agreement by which the airline’s legacy passenger service system will be replaced with the new generation technology Amadeus Altea Customer Management suite (CMS).

Already a user of Amadeus’ Altea Reservation for its sales and reservation, Aerosvit will migrate, within 2007, all its inventory management activity to Altea Inventory, implement Amadeus Revenue Integrity to improve yield and load factors, as well as Amadeus e-Retail Engine to drive online sales. The solutions contracted will provide Aerosvit with complete control over all its distribution channels and management of inventory, seat planning, route network and online sales.

Avi Schwartz, Deputy Director General, Aerosvit Airlines, commented: The Altea community platform brings us world class technology to deliver on our commercial strategy; to expand our route network globally and to become a strong regional player. We will be better equipped to maximise yield on every seat and gain better insight and the flexibility to execute our distribution strategy in the most profitable way. In the process, Aerosvit will remain compliant with evolving industry standards, which frees us to focus on customers.

To date, 35 airlines have chosen the Altea Customer Management suite, including Rossiya Russian Airlines, Air Astana – both based in the CIS region – and other major carriers in Europe, Asia Pacific, America, Middle East and Africa. Altea Reservation, which provides a seamless reservation service across multiple channels, is currently used by over 150 airlines as their internal sales system.

Frederic Spagnou, Vice President, Airline Business Group, Amadeus, noted: In global terms, the CIS region is among the fastest growing and most dynamic regions in the aviation sector. Using our advanced suite of solutions means Aerosvit is able to continually stay one step ahead of the competition and deliver a first class service to all passengers.

Alexey Murovtsev, General Manager, Amadeus Ukraine, added: Aerosvit’s decision in favour of Altea Customer Management platform coupled with Amadeus’ unmatched travel agency network in the CIS region, will ensure additional, operational benefits for Ukrainian travel agencies as well as for their customers.

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Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

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