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OSSATE Accessible Tourism Information Scheme Survey 2005

Date: Fri, 10/26/2007 - 21:38

The OSSATE project is conducting a survey to identify Accessible Tourism Information Schemes that are currently in use in European countries...

The OSSATE project is conducting a survey to identify Accessible Tourism Information Schemes that are currently in use in European countries. We are interested in learning about information schemes that inform customers about the accessibility characteristics of any kind of destination (accommodation, attractions, facilities, etc.).

The results of this survey will help us to produce a comprehensive catalogue of relevant information sources, and to make a systematic analysis of the types of accessibility information available and how it is delivered. This, in turn, will contribute to the development of a dynamic, intermediary information system that will let users make multi-lingual and personalised searches of existing and new accessibility information sources.

The schemes identified in this survey will be listed on the OSSATE Website www.ossate.org. All of the submitted schemes will be considered for possible direct collaboration with the pan-European Accessible Tourism Information Service, which is being developed by OSSATE.

The names and contact details of respondents will not be published unless their permission is given.

What is “accessibility” information?

Information about accessibility refers to any of the physical characteristics of destinations that can impact on those users who are permanently or temporarily disabled, or persons who have any type of functional, sensory or cognitive impairments or restrictions, due to their age, body size, health condition or other factors. Accessibility information tells the customer about physical design features, layout, materials, technical infrastructure, signage, furniture, fittings and equipment that can affect their comfort, safety and functional abilities.
Other aspects of destinations, such as customer care, staff training, maintenance practices and facilities management, can also have a strong impact on a user's experience of accessibility. Such aspects may be more difficult to describe and quantify but where they are included in Accessibile Tourism Information Schemes, this information can also be beneficial for the customer.


The Report Form, on the top right of this page, is to be used for reporting the main characteristics of any Accessible Tourism Information Scheme, however large or small the scheme may be. A scheme may cover a single destination, such as a theme park or a privately-owned complex of holiday apartments, or it may cover a region or a whole country.

The questions focus mainly on the way in which the information scheme works,
that is, how the accessibility information is gathered, how it is stored, checked, updated and distributed.

The Report Form can be used to report schemes which use any means of information delivery, including the internet, guide books, holiday brochures, telephone service, tourist information leaflets, etc.

The Report Form does not cover the accessibility of any transport vehicles, such as buses, planes, taxis or trains. However, infrastructure related to transport, such as railway stations, airports, maritime ports, bus stations, motorway rest-stops, and others may be included in some Accessible Tourism Information Schemes.

The Report Form should be filled in and returned as an email attachment to admin@disabled.gr

Survey Hotline:
Questions or comments about the Report Form may be sent by email to admin@disabled.gr
(Please write: “ATIS REPORT FORM QUESTION” in the subject line).

We will try to reply to your enquiry within 3 working days.

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