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Cathay Pacific introduces new check-in and bag drop service at London Gatwick Airport

Angelos Restanis - 30 November 2017, 00:08

Airline enhances the customer experience through innovative self-service technology, giving passengers more time to relax before their flights.

Cathay Pacific has successfully launched self-check in and bag drop kiosks at London Gatwick Airport’s South Terminal. The automation provides a seamless, stress-free and fast check-in experience, enabling its customers to have more time to relax before their flights.

Cathay Pacific Regional General Manager Europe, James Ginns, said: “Gatwick is our first UK airport to launch the new check-in and bag-drop service. This is part of our Future Airport Experience project, the vision of which is to improve the quality of time our customers spend prior to boarding.”

Mr Ginns added: “If we ask ourselves how we wish to spend our time at the airport, the answer is most certainly not ‘in a queue’. The latest facilities not only meet our customers’ growing demand for faster, smoother journeys, they also enable our Cathay Pacific staff to interact more proactively with our customers and deliver better on our brand promise of a Life Well Travelled.”

Breeze through airport formalities in under a minute
At London Gatwick Airport, Cathay Pacific’s customers traditionally spend around two minutes at the check-in counter with our frontline colleagues. With the latest technology, the whole check-in and bag-drop process takes just under a minute.

The 10 easy-to-use service kiosks go a long way to make a positive effect on our customers’ journeys,” said Mr Ginns. “More specifically, in shortening the wait and enabling our passengers to make better use of their time.”

Cathay Pacific becomes the latest airline to utilise the self-check in and bag drop facilities in the airport’s South Terminal.

Gatwick’s Project Manager for Process and Technology, Asher Bailey, said: “Gatwick is leading the way in offering passengers the latest self-service bag drop technology and the completion of this installation for Cathay Pacific further supports our growth strategy, allowing us to accommodate increasing numbers of passengers, while also eliminating queues and enabling improvements in customer service delivery.”

London Gatwick is the third Cathay Pacific destination in Europe that has introduced the innovative self-check in and bag drop kiosks, following in the footsteps of Amsterdam and Paris.


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