New partnership sees payment acceptance rates climb to 90%.
HONG KONG and SYDNEY – Scoot Tigerair Pte. Ltd. (Scoot), the low-cost airline indirect subsidiary of Singapore Airlines Limited (SIA), has selected Worldpayas its exclusive payments provider. On the 25th July 2017 Scoot Pte. Ltd. and Tiger Airways Singapore Pte. Ltd. amalgamated to become one entity under the name Scoot Tigerair Pte. Ltd.
Following the amalgamation, Scoot sought a strategic payments provider that could help grow its international and long-haul business as a new integrated brand, particularly in key global markets such as Asia Pacific and EMEA. As a leader in card payments with truly global coverage, Worldpay was ideally placed to deliver an end-to-end payments solution to improve the customer experience and ultimately sell more online tickets to travellers. Since partnering with Worldpay, the airline has seen payment acceptance rates soar to 90% across all markets.
With extensive experience in the airline industry, Worldpay offers a wealth of expertise in managing the complexities of international eCommerce, including supporting online payments in multiple currencies, optimising the booking process, and integrating with multiple global distribution systems. Worldpay is also enabling Scoot to accept a growing range of payment methods favoured by travellers across the region, including Alipay and China Union Pay in China, Konbini in Japan, and POLi Payments and PayPal in Australia.
New data analytics capabilities will also see Scoot able to unlock the value of its payments data for the first time, and by selecting Worldpay as its exclusive payments provider, the low cost carrier will also save time and resources by not dealing with multiple suppliers. With new insight from Worldpay, the brand is now able to optimise eCommerce business, increasing online sales, and identifying cost-saving opportunities.
Leslie Thng, Chief Commercial Officer at Scoot said: “We see Worldpay as the ideal partner to support our aggressive growth plan, and reduce our time-to-market into each new region. Our new Singapore-Athens route launched earlier this month, and with plans to launch five more new destinations in the next 12 months, we need a payments solution to support our global vision. We are delighted that our collaboration with Worldpay has been so successful, with a seamless on-boarding process and continuous support as we launch into new markets.”
Ng Long Jian, VP Finance, at Scoot added: “Working alongside Worldpay has given us a competitive edge in the market. By working with a single payment provider, we have been able to save time, money and resources as we expand our global network. Having such a wealth of data analytics at our fingertips has also been invaluable. With full visibility of our transaction history and consumer spending patterns, we have already been able to identify cost-saving measures to fine tune our online business.”
Stuart Thornton, VP Business Development APAC, Global eCom, Worldpay, commented: “The global carrier market has never been more competitive, so it is vital that our customers optimise their online services as they expand internationally. Singapore’s flagship airline group has embarked on an ambitious growth programme with its low-cost, long-haul offering. But by putting payments at the heart of its eCommerce strategy, Scoot has been able to cut costs, while increasing sales, helping to improve competitiveness and ensure sustainable profitability in an exciting yet challenging market.”
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
