News Flow:

Smaller text size Larger text size
Aviation

Chinese and Russian interpreters available on a tablet at Finnish airports

Tatiana Rokou - 09 August 2017, 00:11

The digital interpreters help passengers and service providers at airports to cross the potential language barrier.

Finnish airport operator Finaviais piloting a virtual interpreting service for the Chinese and Russian languages at its airports in Helsinki and Rovaniemi. The digital interpreters help passengers and service providers at airports to cross the potential language barrier.

Tulka, a Finnish mobile interpreting service, and Finavia, the operator of the 21 Finnish airports, have launched a pilot project at Helsinki Airport and in Rovaniemi, at the official airport of Santa Claus. Sales and service personnel at the airports will test the interpretation service on tablet computers in different customer service situations, particularly with Chinese and Russian customers.


Rovaniemi Airport

Finavia's aim is to provide its customers with innovative world-class services. Tulka allows us to contact a professional interpreter within seconds in the form of sound and image, says Helsinki Airport Vice President Heikki Koski from Finavia.

The aim of this joint project is to find out the benefits of interpretation between passengers and service providers at airports. One of the key metrics analysed in the pilot is the effect of the customer experience on customer numbers and sales volumes.


Helsinki Airport

The service providers participating in the Tulka pilot are Budget-Avis, Vantaa Taxi, World of Delights Helsinki, Marimekko, Iittala, WDFG Helsinki, Finavia Customer Service at Helsinki Airport, and Rovaniemi Airport.

The pilot launched in July and will continue until the end of 2017. Decisions on whether to continue the service will be made after the pilot.



|
|
Leave your comment...












* Fields with "*" are mandatory.
* HTML code is not allowed.
* Your E-mail and Phone won't show.

...In Brief

Presentations

Job Offerings

Our Readers on Facebook

Tourism Exhibitions Calendar

Photo Reportage

Featured Events

Entrepreneur Now Awards 2017

Entrepreneur Now Awards 2017

Outbound Travel Bazaar Vietnam 2017

Outbound Travel Bazaar Vietnam 2017

ITE HCMC 2016

ITE HCMC 2016

Speak-Out Asia - June 12, 2013

Speak-Out Asia - June 12, 2013

Blogger Match Up - June 10, 2013

Blogger Match Up - June 10, 2013

DIA Awards - June 10, 2013

DIA Awards - June 10, 2013

PAS 2013 - Arrival Day

PAS 2013 - Arrival Day

PATA Annual Summit (PAS) 2013

PATA Annual Summit (PAS) 2013

PAS 2013 - Sponsors & Partners

PAS 2013 - Sponsors & Partners

PAS 2013 - Day 3

PAS 2013 - Day 3

PAS 2013 - Day 2

PAS 2013 - Day 2

PAS 2013 - Day 1

PAS 2013 - Day 1

PATA Youth Forum 2013

PATA Youth Forum 2013

IT&CMA and CTW

IT&CMA and CTW

Tourism Futures

Tourism Futures

MICE Asia

MICE Asia

Travel Distribution Summit Asia 2008

Travel Distribution Summit Asia 2008

14th IT&CMA and 9th CTW

14th IT&CMA and 9th CTW

↑ top