Partnership will support Online Travel Agents (OTAs) to improve online conversion and look-to-book ratios thanks to A/B testing. Amadeus helps OTAs enhance the customer buyer cycle and maximise revenues.
BANGKOK, Thailand – Today, online travel is bigger than ever, with 148.3 million travel bookings made over the Internet each year. Despite the strong numbers, Online Travel Agents (OTAs) continue to struggle with turning ‘lookers‘ into ‘bookers‘. As the cost of acquiring new customers online continues to increase, it is critical that OTAs try and secure a booking, and generate a return on investment with each acquired user.
Understanding the challenges OTAs face, Amadeus has partnered with Wingify to offer OTA customers access to Visual Website Optimizer (VWO), the company’s A/B testing and conversion optimisation platform. The platform helps customers analyse how consumers interact with their website and make data-driven decisions. This will help improve conversion rates at every touch point within their travel website and ultimately optimise the look-to-book ratio, a crucial part in securing more bookings through their site.
India-based Wingify is one of the world’s top three software providers that specialise in A/B testing and conversion optimisation. A/B testing is a process that compares two versions of a webpage to determine which one performs better for a defined conversion goal. VWO, Wingify’s A/B testing and conversion optimisation platform, has been used in various use cases, delivering strong results to organisations across diverse industries including Virgin Holidays, KPMG, Samsung and Toyota.
Sparsh Gupta, CTO of VWO, said, “Website testing and optimisation can be a significant differentiator for companies in highly competitive markets, such as the travel industry in Asia Pacific. An A/B testing and optimisation programme helps OTAs get a better understanding of how consumers engage with their websites, so businesses can pinpoint where customers are dropping off along the online purchasing journey. By using the insights and proven statistical results to address the leaks and improve their websites, businesses can see returns in the form of higher conversion rates and increased revenue.”
Sebastien Gibergues, Global Head of Online Travel at Amadeus, said, “We are committed to adding greater business value for our OTA customers, by equipping them with the technology, solutions and services they need to stay ahead of consumer demands. Our focus is to collaborate with the best technology and travel providers in the world to power the travel ecosystem and bring the best travel experience to consumers.”
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