Amadeus strengthens foothold in Taiwanese market through landmark deal with China Airlines

BANGKOK, Thailand – Amadeus, a leading technology partner for the global travel industry, announces a landmark deal with China Airlines, the largest airline and flag carrier of the Republic of China (Taiwan), for the adoption of the full Amadeus Altéa suite of solutions. Importantly for the carrier’s domestic business, the deal also marks Amadeus’ first Chinese language IT offering to an airline.
 

The extensive long-term agreement with China Airlines and its subsidiary, Mandarin Airlines, to implement the passenger service system (PSS) and e-commerce platform used by more than half of the SkyTeam Alliance, means that Amadeus Altéa will now be the leading PSS in the Taiwanese market.
 

KC Kuey, AVP New PSS Program, China Airlines said, “We are pleased to partner with Amadeus as they support us in catering to the growing Taiwanese travel market as well as the broader Asian aviation and travel industry. Their Chinese language offering tailored to suit our needs is a testimony to how they consistently place customers first. This will go a long way in helping us become increasingly flexible and scalable in our operations.”
 

Hazem Hussein, EVP Airline Commercial, Amadeus Asia Pacific said, “China Airlines will join a strong group of more than 120 forward-thinking airlines that understand the necessity of flexibility and customer centricity that our technology is able to bring to their operations. We are honoured to be able to work alongside China Airlines in driving their business operations and creating better synergy with their partners in the SkyTeam alliance.”  
 

The full solution roll-out will include among others, a series of streamlined passenger service solutions including inventory, reservations, passenger self–service check-in and departure control capabilities. This will ensure the airline has even greater co-operation within the alliance, enabling a seamless customer experience between members.